Frequently Asked Questions

Fully Managed IT Services – Unbeatable IT Services monitors, manages, supports, and secures all IT systems and users for a fixed and predictable monthly fee.

Co-Managed IT Services – We support internal IT as an extension of your team. This role includes patching, repetitive tasks, one-off services, and special projects. We handle the backend while in-house IT manages everything else.

Cybersecurity

IT Consulting

Cloud Services

Network Connectivity (ISP Services)

By leading with IT strategy and compliance guidance, Tecnologia fills two major gaps in the IT provider industry. This expertise helps clients:

• Save time, money, and increase profitability.
• Reduce employee frustration and improve team morale.
• Solidify defenses against data breaches, ransomware attacks, and legal exposure.
• Lower cybersecurity and compliance risk

Core Services for Web Development and Digital Marketing

Our Core Services are the foundational resources that ensure seamless operations and exceptional performance for your web development and digital marketing needs. Here’s what we provide:

Strategic Direction and Planning

• Digital Strategy: Comprehensive planning, budgeting, and consulting services to guide your digital transformation.
• Account Reviews: Regular assessments and IT roadmaps to keep your digital strategy on track.

Client Relationship Management

• Dedicated Account Manager: Your go-to contact for all project details, acting as the bridge between strategic planning and the service team.
• Project Coordination: Efficient management of queries about web development and digital marketing services, invoices, and project progress to enhance decision-making, collaboration, productivity, and efficiency.

Advanced Tools and Technologies

• Project Management Tools: Professional services automation, ticketing systems, and CRM to streamline project tracking and client communication.
• Remote Monitoring and Management: Continuous oversight to ensure your digital assets are secure and performing optimally.
• Documentation and Communication: Comprehensive documentation and proactive communication to keep you informed and involved at every stage.

Vendor Coordination

• Technical Vendor Assistance: Direct interaction with your technology vendors for resolving incidents and facilitating project requirements.
• Seamless Integration: Coordination with hardware manufacturers, software developers, cloud service providers, ISPs, telecommunication brokers, and other vendors to ensure smooth operations.

Procurement and Technology Management

• Authorized Product Sourcing: Procuring business-class solutions from authorized channels to ensure quality and reliability.
• Licensing and Warranty Management: Managing licensing, warranties, and ensuring all products and services are genuine and compliant.

Network and Security Management

• Network Monitoring and Administration: Comprehensive network management to ensure your digital infrastructure is secure and efficient.
• Incident Remediation: Prompt remote and on-site incident remediation to minimize downtime and ensure business continuity.
• SSL Certificate and Domain Management: Managing domain names and SSL certificates to ensure secure and trustworthy online presence.

Scalable Solutions for Multiple Locations

• Expanded Services for Multiple Locations: Tailored network management and vendor coordination for clients with multiple locations, ensuring consistent service quality across all sites.

Our Core Services are designed to provide you with a solid foundation, enabling your web development and digital marketing projects to thrive. With a focus on strategic direction, advanced tools, seamless vendor coordination, and robust network management, we ensure your business is always moving forward.

Tecnologia selectively partners with growing organizations that like applying strategy and budgets to a proven IT process based on standards and best practices – to improve performance and lower risk.

Tecnologia creates and maintains powerful, quiet, and secure IT systems by actively engaging and advising our clients in regularly scheduled Strategic Business Reviews with a vCIO.

Most Tecnologia locations limit new client onboardings to two per month. This approach allows us to institute comprehensive, data-driven quality controls – on the front end – which create increasing operating leverage for our clients throughout the lifetime of the relationship.

Тecnologia is responsive by design. We partner with organizations that appreciate the value of following a standards-based approach to inform the architecture and lifecycle management of their IT systems.

This alignment allows clients to enjoy business optimizing technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.

We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements.

Our Service Level Agreement prioritizes client matters and response times by P1, P2, P3, and P4. A significant server or cloud application outage is a P1.

Assisting with a password reset is a P4. Good news: we can set you up with a self-serve password solution, so you don’t have to open a ticket.

The outcome is similar to the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it impossible to catch up.

Operationally mature organizations in the following verticals:

• Professional
• ServicesCPA
• Legal
• Finance
• Insurance
• Real Estate
• Consulting
• Manufacturing
• Healthcare
• Nonprofit